Third Party Reviews Reviews For Sport Clips Haircuts of Austin - Trails at 620

Great staff and on time

Afro American lady was extremely rude and low skill. She insulted me by calling me a drunk and that I was smoking something illegal. I?ve never been disrespected this much in my entire life , I?m a healthcare professional and I know what customer service is. I showed her a picture of what I wanted and she ruined my hair and got mad because I called her out before she continued. I had to have another nice lady finish it for me and while she was cutting it she kept trying to fight with me. What a nightmare . She accused me of moving too much but I hope you have cameras and audio to listen to her mouth.

The online check-in is a hoax. They lead you to believe you have checked in and even recommend when you should show up so you don't have to wait a long time in their waiting room. But they don't actually count the check-in until you show up in person, so you don't save any time by delaying showing up. On top of that, there was something wrong with their countdown timer, and it showed I was supposed to wait 33 minutes. I watched it count down to 11 minutes, then it went back to 33 again. I exited the shop and came back in 20 minutes, the timer was still at 33 minutes and my position in line had not changed. It had been over an hour since I showed up, 1 hour and 30 minutes since the Internet check-in, so I left. I won't be back. They're not so great that it is worth being treated like that. I don't recommend them. It's not worth the hassle.